Customer Communications & Digital Marketing Training and Coaching for Car Dealers & Automotive Retailers
Next Solutions play a vital role in helping Car Dealers drive customer engagement, satisfaction, and sales growth. We achieve this by focusing on optimising the digital marketing and communication strategies for car dealerships to establish effective connections with customers.
We analyse the existing digital communication practices in your car dealership and identify areas for improvement. We develop car dealer communications training programs that equip motor dealership staff with the necessary skills and techniques to engage customers through digital marketing and communications channels.
Our car & commercial vehicle dealer training courses and workshops include:
- Email marketing and messaging etiquette,
- Social media marketing, management and engagement,
- Using digital video tools & platforms,
- Personalised CRM (customer relationship management)
Our training programs are suitable for all motor dealers, car sales garages and commercial vehicle dealers and are delivered through workshops, role-playing exercises, and individual coaching sessions, to help employees enhance their digital communication skills. We emphasise the importance of active listening, empathetic communication, and timely responses to create meaningful connections with customers.
We also provide guidance on using video digital tools and platforms effectively to address customer inquiries, provide product information, and support the sales and aftersales process.
Furthermore, we stay updated with the latest digital communication trends and technologies relevant to the automotive industry. We assist car and commercial dealerships in implementing and integrating digital solutions to streamline customer interactions.
Next Solutions specialise in personalised digital communications for car dealerships focusing on optimising the dealership’s customer communication strategies. We provide training, coaching and guidance to employees to enhance their digital communication skills and engage customers effectively, ultimately driving customer satisfaction and sales growth.
