Personalised
Digital
Communication
Experts
Personalised digital communication is vital for bridging the online to offline customer experience and we provide just that. With something for every stage of your customer's journey, our app-based platform provides a secure, brand-compliant solution, so you can start building trust, transparency and long-lasting relationships.
Sales
the dealership digitally
to the motorist.
Specifically designed for sales executives, it provides an easy to use way to shoort and send personalised videos of vehicles as a response to individual enquires. CitNOW Sales enables a retailer to trust with the customer and build lasting relationships.
1. Connection – Create an instant relationship and delight customers by sending a quick and easy personalized response to build trust and emotional engagement.
2. Relationship – Turn that trust into a long lasting relationship that results in more returned calls, replies to emails and less appointment cancellations, saving you time and money and improving customer satisfaction.
3. Value – Instantly add value to your service by providing personalized videos, moving the prospect further along in their buying journey with a simple 60-second video.
4. Outstanding – Get seen to be going the extra mile with your personalized video communications. It’s the little touches that make the difference in a crowded marketplace.
1. Increase – Good digital assets result in more ad views, longer dwell times, and more enquires all providing one thing: increased sales. In addition, video will help encourage customers to travel further to see a vehicle, increasing your geographical reach.
2. Reduce – The time vehicles remain in stock can be decreased by as much as 8.5 days when using web video. This will reduce costs and increase stock-turnover.
3. Quick – The ease of the app means you can get stock online in as little as two hours There is no need for an external photographer or videographer, you’re in control.
4. Consistency And Quality – Maintain consistency with the use of wireframes to collect brand approved, quality assets across all used stock, Quality Control and Background Replacement available.
Web
No more costly waiting for external photographers or videographers. No wishing they had taken ‘that’ photo or recorded ‘that’ angle. The CitNOW Web app combines video with imagery and 360° to instantly create an accurate, extensive, visual representation of the vehicle.
Workshop
It allows the technician to show them the work needed on their vehicle while it’s still on the ramp. This means the customer can simply, and quickly, understand what work is required and approve online.
1. Conversion – eVHC’s identify work, video sells it; when using CitNOW Workshop, red work conversion moves from an industry average of 50% to as much as 80%.
2. Comprehensive – The CitNOW app automatically packages the video with parts and labor cost information with eVHC into one complete customer overview.
3. Validation – The straightforward and easy video repair cost package gives the customer the power to say ‘yes’ to any work required, whilst the car might still be on the ramp – saving you time and money.
4. Trust – Now customers can see exactly what your technicians are looking at on their car, helping to break down garage stereotypes by being transparent and honest. Build trust, increase customer satisfaction, make a repeat customer.
What Our Clients Say
We pride ourselves on delivering reliable, quality products and services, see what our customers think below.
